Keith Electrical and Air Conditioning ABN 449 039 92298 welcomes you. Keith Electrical and Air Conditioning is the owner and operator of this website. By accessing, using or making purchases on this site, you agree to be bound by and accept the following terms and conditions. By Contracting the services of Keith Electrical and Air Conditioning you also agree to be bound by and accept the following terms and conditions
In the context of this website, "Keith Electrical and Air Conditioning", "we", "our" and us means "Keith Electrical and Air Conditioning" and "you" and "your" means you, the user or customer.
The following Terms & Conditions, Privacy Statement and Refund Policy govern your use of this website and our services. These describe the rights and responsibilities of both you and us.
If you purchase from "Keith Electrical and Air Conditioning" or contract the services of "Keith Electrical and Air Conditioning" you agree to be bound by these Terms and Conditions.
If you do not agree fully with these Terms and Conditions you are:
- Not permitted to use this
- Not permitted to purchase
goods and services from Keith Electrical and air Conditioning and;
- Not permitted to contract
the services of Keith Electrical and air Conditioning.
The information on this site is intended and applicable for Australian customers and is governed by the laws of Queensland.
of frequent changes in Internet technology and applicable law we reserve the
right to make changes to these Terms and Conditions at any time that technology
and legal changes require. You should check these Terms & Conditions
regularly for such changes.
every effort to ensure that product descriptions on our website are accurate.
However some inaccuracies, typographical errors or misinterpretations may
occur. We reserve the right to correct such inaccuracies or typographical
errors as they are identified. We make no representations about the suitability
of this information; it is provided "as is" without warranty of any
depictions contained on the website are for illustration purposes only. Because
of differences in products supplied by the manufacturer, picture links,
computer monitors and printer ink, colours of the actual product may vary from
the images depicted on this site and the delivered goods.
The price displayed for products on this website represents the full price, including GST (if applicable) for the product itself but does not include postage/delivery charges which will be dependent on the delivery destination. Payment terms are that invoices are due to be paid within 1 Business Day unless agree prior.
visit our website or send e-mails to us, you are communicating with us
electronically. By using the website we and you consent to receiving
communications electronically. We will communicate with you by e-mail. We and
you agree that all electronic communications between us of agreements, notices,
disclosures or other information satisfy any legal requirement that such
communications be in writing.
nature of Internet communications means that communications may be susceptible
to data corruption, interception and delays and you agree that unless proven
otherwise we are not responsible for any such occurrence.
Intellectual Property Rights
contained on this web site is protected by copyright. You may use this website
only for your personal and non-commercial purposes. Except to the extent permitted
by relevant copyright legislation, you must not use, copy, modify, transmit,
store, publish or distribute any material on this web site or create any other
material using material on this web site, without obtaining our prior written
trademarks and logos must not be used or modified in any way without obtaining
the prior written consent of the trade mark or logo owner.
site, products, technology and processes contained in this web site may be the
subject of other intellectual property rights owned by third parties. No
license is granted in respect of those intellectual property rights other than
as set out in these Terms and Conditions. Your use of this web site and
material on it must not in any way infringe the intellectual property rights of
purchase from this website you must establish an account on this website.
dealing with Keith Electrical and Air Conditioning we may offer services such
as assembly and custom designed product packages or On-Site services including
staff and or contractors to Keith Electrical and Air Conditioning.
At the discretion of Keith Electrical and Air Conditioning we may offer an
account payment period of no more than 1 day..
your responsibility to provide your true and correct name, email address,
delivery address, billing address and telephone number and to keep these up to
date. Any incorrect information provided may lead to a delay in delivery of the
product/s ordered by you or non-delivery of the product and or services.
Note: Overdue fees apply to unpaid accounts that fall past the due
1. Accounts that remain
unpaid for goods and or services beyond 30 days will incur an account keeping
fee of $30 + GST.
2. Accounts that remain
unpaid past 60 days will incur an addition overdue account keeping fee of $60 +
3. Beyond 60 days we
will take action to recover your unpaid account fees and will also seek
reasonable interest as well as reasonable recovery fees including contacting a DEBT
4. Your account will
remain ongoing until paid in full including our fees and any fees incurred by
Keith Electrical and Air Conditioning in the recovery process.
5. Recovery fees may
include third party fees, QCAT Fees and other fees not mentioned here.
6. Additionally, a $500
+ GST recovery fee will also be added to your account if recovery action is
Purchasing from Keith Electrical and Air Conditioning and or contracting the
services of Keith Electrical and Air Conditioning you agree to pay fees as
outlined in this section.
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.
These terms together with your order constitute the entire contract between you and us for the supply of products or services. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.
By contracting Keith Electrical and Air Conditioning services or entering into a contract of sale with Keith Electrical and Air Conditioning, you acknowledge and agree any liability held by Keith Electrical and Air Conditioning will be limited to the total value of the contract of sale.
Ordering Products On-Line
place an order only by clicking the "Add to Cart" button.
place an order with us you have made an offer to purchase the product you have
chosen and when we issue a tax invoice to you we have accepted your offer. Both
offer and acceptance are based on these terms and conditions and are subject to
any clause allowing for the cancellation of an order before property passes to
issue you with an Order Number by email after we have received your offer to
purchase. We will notify you when we process your order by sending you an Order
Confirmation and tax invoice via email. In order to prevent credit card or
payment fraud your offer can only be accepted by us after it has passed our
discretion to cancel orders if our processes identify any attempt at fraud or
for any other legitimate reason.
any reason we cannot process or accept your order after payment is received, we
will contact you by email or telephone to determine your requirements for the
reimbursement of money paid.
accept payment through Direct Deposit /Funds Transfer, CASH or PayPal
will not be processed until we have received all relevant information required
for processing to complete the payment process. The processing of payment for
Orders placed on a weekend or a Public holiday will not begin until the next
of our account can be found on the "Secure Payment" information page.
When you checkout from the product order screen you will be directed to the secure PayPal site to make your payment.
You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times are in working days Monday to Friday excluding public holidays. Normal delivery is within 2 to 10 working days from the date of payment of your order.
We encourage you to visit the "My Account" section on our website to view the delivery status of your product. If your product has not arrived within the estimated delivery time, please contact us.
All products sold and supplied by Keith Electrical and Air Conditioning are covered by a 12 months warranty from sale date only. Any advertised extended warranty periods beyond 12 months are the manufacturers voluntary warranty periods, and they should be contacted directly beyond 12 months. Where possible Keith Electrical and Air Conditioning will assist with the warranty process.
All products sold by Keith Electrical and Air Conditioning have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery we must be contacted within seven (7) days of receipt of the goods and a claim is made within 31 days from the delivery date, Keith Electrical and Air Conditioning will replace or repair the product at our discretion and our cost. If Keith Electrical and Air Conditioning has no further stock of the item and it cannot be repaired Keith Electrical and Air Conditioning will replace it with a similar product or offer you a full refund.
No warranties will be processed for goods and or services including onsite warranty claims for goods and or services, if your account is in arrears. Your account must be in good order before we will assist with processing your warranty claim.
Manufacturers Voluntary Warranty
Products supplied by Keith Electrical and Air Conditioning may be covered by a Manufacturers Voluntary Warranty. In some circumstances a Manufacturers Voluntary Warranty will extend the normal 12 months warranty period. We recommend in the first instance to contact the manufacturer. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.
For some products it may be more efficient for you to contact the manufacturer rather than us. A manufacturers warranty does not detract from your statutory rights.
Keith Electrical and Air Conditioning does not provide a refund, credit or exchange if you have:
Damaged the product
by using it in a way it was not meant to be used,
had a defect drawn to your attention before you purchased the product, for
example, when products are clearly labelled as seconds or faulty,
You do not notify us within seven (7) days after delivery
To make a claim you must provide us with a copy of your invoice or similar proof that the item was purchased from us
describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim
state whether you are requesting a replacement, repair, refund or credit
Return of Product for Warranty Claim
claim has been approved, the product must be returned to us within 30 calendar
days from the approval date. Where possible, the product must be packed in the
original, unmarked packaging including any accessories, manuals, documentation
and registration that was delivered with the product.
reserve the right to test any returned product, and to ask you to demonstrate
that the problem with the product was not your fault. After the product has
been returned a final decision on granting the claim will be made by Customer
is agreed that the claim is valid a replacement or repaired product will be
returned to you at our expense.
returned under warranty will be tested by Keith Electrical and Air Conditioning
and if deemed to not be faulty. the expense for the return of the product to
you will be charged as well as a $30.00 handling and administration fee, or
deducted from any refund that is agreed to.
have any concerns with, or do not understand, our Terms and Conditions we
encourage you to contact us and we will make every endeavour to resolve your
contact details are below and we will respond to your query as soon as
per our communication
shall inspect the Goods on delivery and shall within three (3) days of delivery
notify Keith Electrical and Air Conditioning of any alleged defect, shortage in
quantity, damage or failure to comply with the description or quote. If the
Buyer fails to comply with these provisions, the Goods shall be conclusively
presumed to be in accordance with the terms and conditions and free from any
defect or damage. In the case of the incorrect goods being purchased there will
be a 10% restocking fee.
We do not
offer refunds if you change your mind. Please ensure you make your selections
If a return has been approved you may return any "unopened" products
and accessories within 30 days of delivery for a full refund. Simply return the
item to us, shipping prepaid & using the most convenient shipping method
available to you. Some products include free shipping, so if you return one of
these products our actual outbound shipping costs will be deducted from your
Opened products and accessories can be returned within 30 days of delivery but
will be subject to a 25% restocking fee to cover testing, cleaning and
repackaging expenses. Simply return the item to us, shipping prepaid &
using the most convenient shipping method available to you. Some products
include free shipping, so if you return one of these products our actual
outbound shipping costs will be deducted from your return refund. Opened
returns must be in saleable condition with original materials and packaging.
no returns allowed for products which have been specially ordered for you and
drop shipped by the manufacturer. These items are not routinely stocked at our
warehouse and therefore cannot be returned.
that has shipped cannot be cancelled. If you refuse an order, it will then fall
under our standard returns policy.
take the time to inspect the goods before you sign the delivery receipt from
the carrier. If you sign the delivery receipt without inspecting the shipment
you will be responsible for filing a freight claim and arranging for a repair
or return of the damaged goods. Concealed damage claims must be reported
occasion, the outer carton may look damaged, but the product inside the box is
perfectly fine. If you suspect concealed damage, notate "Possible Freight
Damage" on the delivery receipt while the driver is present. This way, if
you discover later that the product is damaged, the remedy of a freight claim
is less of a hassle.
sign for damaged products. If your product arrives damaged, please (a) REFUSE
DELIVERY and (b) Call Us Immediately so we can process the appropriate claims
and coordinate an exchange for you.
encourage you to test your product within three (3) days of receipt so we can
quickly remedy any mechanical problems. If you think your product is defective,
don't worry. In most cases, it's a simple issue that can be resolved over the
phone. You are also welcome to contact the manufacturer's customer service
departments. They have expert technicians to help solve your issue. Please have
your model number and serial number available for fastest service.
site is owned and operated by Keith Electrical and air Conditioning. By using
relates to the collection and use of personal information you may supply to us
through your dealing with KeithElectricalac.com
reserve the right, at our discretion, to modify or remove portions of this
other terms and conditions applicable to the web site. We do not make any
representations about third party web sites that may be linked to
Electrical and Air Conditioning the importance of protecting the privacy
information collected about the visitors and customers to our website, in
particular information that is capable of identifying an individual (personal
information, obtained through our web site, will be dealt with. You should
review this policy periodically so that you are updated on any changes that may
gathered through KeithElectricalac.com is collected only when knowingly
and voluntarily submitted by you. For example, we may need to collect such
information to provide you with further services or to answer or forward any
requests or inquiries. This policy will protect your personal information from
being dealt with in any way that is inconsistent with application laws in
information that visitors and customers submit on our web site is used only for
the purpose for which it is submitted or for such other secondary purposes that
are related to the primary purpose, unless we disclose other uses in this
the web site, that may contain personal information, are stored as archives for
record-keeping and back-up purposed only.
from where you have consented or disclosed as necessary to achieve the purpose
for which it is submitted, personal information may be disclosed in special
situations where we have reason to believe that doing so is necessary to
identify, contact or bring legal action against anyone damaging, injuring, or
interfering (intentionally or unintentionally) with our rights or property,
users, or anyone else who could be harmed by such activities. Also, we may
disclose personal information when we believe in good faith that the law
engage third parties to provide you with goods or services on our behalf. In
that circumstance we may disclose your personal information to those third
parties in order to meet your request for goods or services.
the security, integrity and privacy of personal information submitted to our
site, and we review and update our security measures in light of current
technologies. Unfortunately, no data transmission over the internet can be
guaranteed to be totally secure.
we will endeavour to take all reasonable steps to protect the personal
information you may transmit to us or from our online products and services.
Once we do receive you transmission, we will also make our best efforts to
ensure its security on our systems.
addition, our employees and the contractors who provide services related to our
information systems are obliged to respect the confidentiality of any personal
information held by us. However, we will not be held responsible for events
arising from unauthorised access to your personal information.